Direct Interactions

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Job Locations US
Introduction to Direct Interactions   Based in Seattle, Direct Interactions provides contact center solutions using American agents that work from home. We are socially responsible in our business practices and seek to provide great at-home work opportunities for all Americans, including people with disabilities. Our clients rely on Direct Interactions to support their customers by telephone and email while representing their brands with care and professionalism.   About the Position Your role is handling a high volume of incoming phone calls from motorists with unpaid parking tickets.  The motorists' vehicle has been immobilized and they must contact the call center and pay to mobilize their vehicle.  Agents on this program have the ability to remain calm, cool and collected in stressful situations while providing accurate information to upset callers.  Agents must be able to handle and resolve customer complaints.  We need people with the following language abilities:   ·          English and Spanish
ID
2018-1072
Job Locations US
Introduction to Direct Interactions Based in Seattle, Direct Interactions provides contact center solutions using American agents that work from home. We are socially responsible in our business practices and seek to provide great at-home work opportunities for all Americans, including people with disabilities. Our clients rely on Direct Interactions to support their customers by telephone and email while representing their brands with care and professionalism.   About the Position Your role is handling a high volume of incoming phone calls from motorists with unpaid parking tickets. In the case of unpaid parking tickets the motorists' vehicle has been immobilized and they must contact the call center and pay to mobilize their vehicle.  Agents on this program have the ability to remain calm, cool and collected in stressful situations while providing accurate information to upset callers.  Agents must be able to handle and resolve customer complaints.  
ID
2018-1071